Frequently Asked Questions

How do I get the free one week trial?

Please log on and create a new account, then enter your dog’s profile.  The first week is absolutely free, no purchase is necessary. At checkout, you will be asked for your address, and credit card details. Don’t worry, we will not charge your credit card until the end of the trial and only if you don’t cancel.  You can cancel within the 7 days trial period.

What’s wrong with commercial dog food?

Commercial dog food is known to be cheaply made with unwanted meat scraps and highly processed. Fillers have little to no nutrition value, are added to help your dog feel full.
A recent study by The Consumer Council in Hong Kong found over 20% of commercial dog foods in available in Hong Kong contains cancer-causing toxins and even melamine, including those that are labelled as “Natural” and “Premium”. Long term consumption could increase the risk of liver impairment, liver tumours and even the suppression of the immune system. (Choice Magazine, April 2014).

How does Dogalicious meal plan work?

Very simple, answer a few questions about your dog, breed, age and activity level and we will customise a plan for your dog. Dogalicious meal plans are only available as weekly subscription.  Totally stress free.

After the free one-week trial, and if you don’t cancel, we will deliver the food to you on the same day around the same time every week. We will automatically charge your credit card account two days before each delivery.   You don’t have to worry about forgetting to order!

How do I get a free trial?

Create an account on the website, and enter your dog’s details. Once that’s done, you will need to put in your delivery details and credit card details.  Don’t worry, we won’t charge your credit card until the end of the trial. The first week is completely free.  You can cancel anytime, no commitments!

How does delivery work?

We deliver weekly. After you have placed your order, we will contact you and advise you your first delivery date.  The food will be individually labelled and vacuum packed, then packaged in insulated packaging and delivered to you. If you’re not home, we can leave it at your doorstep or with your doorman. Since the food is vacuum packed and stored in cold packaging, it stays fresh until you come home.

Where do you deliver and how much?

We deliver to Hong Kong only. The weekly delivery fees are as below:

Hong Kong Island, Kowloon and New Territories (except areas listed below): $60

Tung Chung: $120

Ma Wan: $200

Clear Water Bay: $230

We do not deliver to Lantau, Shek O, outlying islands and other remote areas.

What are the key ingredients and the benefits?

Each of the 3 recipes contain the ingredients to bring your dogs’ health to the optimum level. They are ideal for digestion, exceptional functionality resulting in strong bones, healthy coat and skin along with a satisfied tummy.

The beef and chicken recipes are packed full of protein rich meat, wholesome fibre and just the right amount of carbohydrates for slow release energy for a healthy adult dog. The fish recipe packs the same nutritional benefits but with slightly less fat which is helpful for shedding a little weight.

Some of the lesser known ingredients are essential for ensuring a well-rounded meal. Flaxseed oil provides healthy polyunsaturated fats essential for repair and growth coupled with omega 3 which helps develop a beautiful coat and balanced skin.

The addition of sardines to each recipe allows the added intake of calcium rich soft bones that are excellent for teeth whilst chewing and are then easily absorbed internally.

How do I transition my dog over safely to eat Dogalicious food?

Transition from your dog’s current food to Dogalicious should happen slowly. Ideally this should happen over 4 – 7 days depending on the sensitivity of your dog. Whilst you are changing to a very highly nutritious product, if your dog is only used to having dry biscuits then rich meats can mean a softer stool initially.

Each day you should replace ¼ of your dog’s current food with Dogalicious. If the transition is going smoothly then 4 days will be ideal for a complete change over. If you are noticing any stomach disturbance, then slow the process to substitute smaller amounts over a 7 day period.

Detailed instructions will be sent to you once you order.

How much do I need to feed?

You don’t need to worry about this. We have a proprietary algorithm to calculate the perfect portion for your dog, and package each meal individually accordingly. All you need to do is to take the food out of your fridge, cut it open and serve!

My dog is still hungry after each meal. Can I increase the portion size?

Since every dog is different, we recommend that you monitor your dog’s progress and we can adjust the portion for your dog with no extra cost.

Why is there rice and quinoa in the food, when there is a movement in animal nutrition against grains?

Brown Rice and Quinoa are the best way to get the nutrients dogs need without adding cheap artificial supplements like Manganese, Selenium and anti – oxidants. It’s a really great way to provide carbohydrates with a low glycaemic load. Dogs will only digest as much as they need, the rest is eliminated from the body. It’s like a self-regulating mechanism that allows for easy clearance. The inclusion of brown rice means they also get the husk and outer coating which aids in reduction of arterial plaque, aids teeth cleaning and lowers heart disease. Quinoa has the added benefit of being a quality protein source.

Dogs should not eat grains with wheat, corn or are high GI. Such grains can cause issues such as allergens, skin dis-orders and digestive blockages. Brown rice and Quinoa are made up of naturally occurring Magnesium, Phosphorus, Niacin, Vitamin B and absorbed water that is imperative to help maintain the 60% water content of a dog’s body, along with being very low allergen.

Why is the food in pieces rather than a mash or processed biscuit shapes?

You will notice that in Dogalicious Superfood, all ingredients are cut in chunks, rather than mashed. This is for a number of very important reasons:

  1. You can actually see what your dog is eating and each and every ingredient is identifiable.
  2. The size of the chunks is scientifically designed to allow chewing when eating, which assists in teeth health. The density of the meat pieces being rubbed and broken down in the mouth remove tartar and aid good mouth health; quite similar to what a bone would do.
  3. The vegetable chunks are slightly steamed/baked to allow for optimum ease in digestion, but ensuring 100% of their nutrients are maintained and readily absorbed into the dogs’ system.

Do I need to give my dog anything else to ensure complete nutrition?

The short answer is no. Dogalicious food is completely balanced and nutritionally sound, designed by Animal Nutritional Professionals. However, if your dog loves bones or other healthy foods, there is no harm in giving them supplementation as a treat.

What is the nutritional breakup of the food?

Dogalicious meets and exceeds the American AAFCO (The Association of American Feed Control Officials) nutrient profiles. The profile is the following:

Adult Food: Crude Protein min 18%, Crude Fat min 8%, Crude Fibre max. 5%.

More detailed analysis is available for each product.

Do I need to heat it up before I feed my dog?

There’s no need to heat up the food before feeding. If you prefer, you can cut open the packaging and heat it in the microwave for 10 seconds. Dogs don’t like their food too hot!

Are there any cancellation fees?

There are no cancellation fees. Please allow 4 working days notice to pause or cancel your subscription. However, we do not do refunds if you cancel before the week ends.

Why can't I just cook at home?

Of course you can, but you may have difficulty providing your dog with all the nutrients required. In addition, finding all the ingredients and cooking can be very time consuming. Dogalicious Super food is formulated by Animal Nutritional Professionals, ensuring that your dogs gets a balanced diet.

Why Feed Dogalicious Fresh Dog Food?

Commercial dog food available on the market today is loaded with harmful ingredients that compromise your dog’s health. With the superfood movement, humans are lowering their intake of preservatives, chemicals and unbalanced food, to remedy intolerances, behavioural reactions and maintain ultimate health and lifestyle. Why not do the same for our pets? Their requirements are just the same!

There is no tricky 20 syllable chemical based ingredients and numbers included, rather just good quality human grade ingredients that are easily identifiable and provide exceptional nutrition.

Try it for free for a week and you will see the difference!

How do I store the food?

We recommend that you store the food in the freezer once you receive them. Defrost the meals in the fridge one day before feeding.

Why do you have fish bones in the food? Is it safe to eat for my dog to eat?

The bones you see in our meals are soft sardine bones. They are a great source of natural calcium. The bones are soft to eat and easily digested, so you don’t have to worry.

Isn't dry food good for my dog's teeth?

It is a myth the dry dog food helps to clean your dog’s teeth. Imagine your dentist telling you that all you need to clean your teeth is by eating potato chips. How ridiculous!

In fact, most dry dog food contains very high percentage of refined carbohydrates, which is known to cause plaque and tartar. so eating dry dog food actually worsens the dog’s dental health.