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Frequently Asked Questions

Can I get a trial pack?

Yes, of course. We have a trial variety pack so you can let your dog try every recipe to see which one is his favourite! Sometimes we run promotions to offering free trial packs, stay tuned!

Where do you deliver and how much?

We deliver to Hong Kong only.

The delivery fee for Fresh Food is $60; Treats only HK$30. Enjoy FREE Delivery for orders over $500 or above. (Offer applies to product prices before the delivery charge, discount and coupon codes.)

Can I pick up instead of delivery?

Yes, of course. We have partnerships with below partners, and you can pick up your orders there or at our kitchen.

All orders (except Free Trial)

  • Dogalicious (Kwun Tong – Ngau Tau Kok station exit B6)

Room 803, Shiu Fat Industrial Building, 139 Wai Yip Street, Kwun Tong, Kowloon

Tel: 3619 7602  (Please schedule a pickup in advance via WhatsApp or phone call.)

Pick Up Hours: Mon to Fri 10:00 – 17:00; Sat, Sun & Public Holiday closed

For Customized Plan customers only

    • Private i PETS Concept Store (Kowloon Tong)

    Shop G29, G/F, Festival Walk, 80 Tat Chee Avenue, Kowloon Tong , Hong Kong, Hong Kong

    Tel: 2877 3101

    Business Hours: Mon to Sun 10:00 – 20:00

  • Private i PETS Concept Store (Causeway Bay)

Shop A, G/F., & 1/F., 9 Kingston Street, Fashion Walk, Causeway Bay

Tel: 2877 3100

Business Hours: Mon to Sun 10:00 – 20:00

What’s wrong with commercial dog food?

Commercial dog food is known to be cheaply made with unwanted meat scraps and highly processed. Fillers have little to no nutrition value, are added to help your dog feel full.
A recent study by The Consumer Council in Hong Kong found over 20% of commercial dog foods in available in Hong Kong contains cancer-causing toxins and even melamine, including those that are labelled as “Natural” and “Premium”. Long term consumption could increase the risk of liver impairment, liver tumours and even the suppression of the immune system. (Choice Magazine, April 2014).

Which payment methods does Dogalicious accept for online shopping?

VISA card or MasterCard® AlipayHK, Alipay, WeChat Pay, American Express, FPS, PayMe, Octopus, Union Pay are accepted.

How does Dogalicious meal plan work?

Very simple, answer a few questions about your dog, breed, age and activity level and we will customise a plan for your dog. Each time we will deliver 14 packs of the customised portions.  Totally stress free.

We will deliver the food to you on the same day around the same time every week. We will automatically charge your credit card account two days before each delivery, and if you use manual payments, we will send you a reminder to pay 2 days before your scheduled delivery.   You don’t have to worry about forgetting to order!

What are the key ingredients and the benefits?

Each of the 5 recipes contain the ingredients to bring your dogs’ health to the optimum level. They are ideal for digestion, exceptional functionality resulting in strong bones, healthy coat and skin along with a satisfied tummy.

The beef and chicken recipes are packed full of protein rich meat, wholesome fibre and just the right amount of carbohydrates for slow release energy for a healthy adult dog. The fish recipe packs the same nutritional benefits but with slightly less fat which is helpful for shedding a little weight. The lamb and pork meals are great for dogs with sensitivity.

Some of the lesser known ingredients are essential for ensuring a well-rounded meal. Flaxseed oil provides healthy polyunsaturated fats essential for repair and growth coupled with omega 3 which helps develop a beautiful coat and balanced skin.

The addition of sardines to each recipe allows the added intake of calcium rich soft bones that are excellent for teeth whilst chewing and are then easily absorbed internally.

How do I transition my dog over safely to eat Dogalicious food?

Transition from your dog’s current food to Dogalicious should happen slowly. Ideally this should happen over 4 – 7 days depending on the sensitivity of your dog. Whilst you are changing to a very highly nutritious product, if your dog is only used to having dry biscuits then rich meats can mean a softer stool initially.

Each day you should replace ¼ of your dog’s current food with Dogalicious. If the transition is going smoothly then 4 days will be ideal for a complete change over. If you are noticing any stomach disturbance, then slow the process to substitute smaller amounts over a 7 day period.

Detailed instructions will be sent to you once you order.

How much do I need to feed?

You don’t need to worry about this. We have a proprietary algorithm to calculate the perfect portion for your dog, and package each meal individually accordingly. All you need to do is to take the food out of your fridge, cut it open and serve!

My dog is still hungry after each meal. Can I increase the portion size?

Why is there rice and quinoa in the food, when there is a movement in animal nutrition against grains?

Dogs should not eat grains with wheat, corn or are high GI. Such grains can cause issues such as allergens, skin dis-orders and digestive blockages. Brown rice and Quinoa are made up of naturally occurring Magnesium, Phosphorus, Niacin, Vitamin B and absorbed water that is imperative to help maintain the 60% water content of a dog’s body, along with being very low allergen.

Why is the food in pieces rather than a mash or processed biscuit shapes?

  1. You can actually see what your dog is eating and each and every ingredient is identifiable.
  2. The size of the chunks is scientifically designed to allow chewing when eating, which assists in teeth health. The density of the meat pieces being rubbed and broken down in the mouth remove tartar and aid good mouth health; quite similar to what a bone would do.
  3. The vegetable chunks are slightly steamed/baked to allow for optimum ease in digestion, but ensuring 100% of their nutrients are maintained and readily absorbed into the dogs’ system.

Do I need to give my dog anything else to ensure complete nutrition?

What is the nutritional breakup of the food?

Adult Food: Crude Protein min 18%, Crude Fat min 8%, Crude Fibre max. 5%.

More detailed analysis is available for each product.

Do I need to heat it up before I feed my dog?

Are there any cancellation fees for customised plans?

Please allow 2 working days notice to pause or cancel your subscription. However, we do not do refunds if you cancel before the week ends.

Why can't I just cook at home?

Why Feed Dogalicious Fresh Dog Food?

Commercial dog food available on the market today is loaded with harmful ingredients that compromise your dog’s health. With the superfood movement, humans are lowering their intake of preservatives, chemicals and unbalanced food, to remedy intolerances, behavioural reactions and maintain ultimate health and lifestyle. Why not do the same for our pets? Their requirements are just the same!

There is no tricky 20 syllable chemical based ingredients and numbers included, rather just good quality human grade ingredients that are easily identifiable and provide exceptional nutrition.

Try it for free for a week and you will see the difference!

How do I store the food?

Why do you have fish bones in the food? Is it safe to eat for my dog to eat?

Isn't dry food good for my dog's teeth?

It is a myth the dry dog food helps to clean your dog’s teeth. Imagine your dentist telling you that all you need to clean your teeth is by eating potato chips. How ridiculous!

In fact, most dry dog food contains very high percentage of refined carbohydrates, which is known to cause plaque and tartar. so eating dry dog food actually worsens the dog’s dental health.