Frequently Asked Questions
Can I get a trial pack?
Yes, of course. We have a trial variety pack so you can let your dog try every recipe to see which one is his favourite! Sometimes we run promotions to offering free trial packs, stay tuned!
Where do you deliver and how much?
We deliver to Hong Kong only.
The delivery fee for Fresh Food is $60; Treats only HK$30. Enjoy FREE Delivery for orders over $500 or above. (Offer applies to product prices before the delivery charge, discount and coupon codes.)
Can I pick up instead of delivery?
Yes, of course. We have partnerships with below partners, and you can pick up your orders there or at our kitchen.
All orders (except Free Trial)
- Dogalicious (Kwun Tong – Ngau Tau Kok station exit B6)
Room 803, Shiu Fat Industrial Building, 139 Wai Yip Street, Kwun Tong, Kowloon
Tel: 3619 7602 (Please schedule a pickup in advance via WhatsApp or phone call.)
Pick Up Hours: Mon to Fri 10:00 – 17:30; Sat, Sun & Public Holiday closed
For Customized Plan customers only
- Concordia Pet Care (Happy Valley)
No. 5-7, Blue Pool Road, Happy Valley, Hong Kong.
Tel: 2679 1000
Business Hours: Mon to Sat 10:00 – 20:00 , Sun & Public Holiday 10:00 – 18:00
- Private i PETS Concept Store (Causeway Bay)
Shop A, G/F., & 1/F., 9 Kingston Street, Fashion Walk, Causeway Bay
Tel: 2877 3100
Business Hours: Mon to Sun 10:00 – 20:00
What’s wrong with commercial dog food?
Commercial dog food is known to be cheaply made with unwanted meat scraps and highly processed. Fillers have little to no nutrition value, are added to help your dog feel full.
A recent study by The Consumer Council in Hong Kong found over 20% of commercial dog foods in available in Hong Kong contains cancer-causing toxins and even melamine, including those that are labelled as “Natural” and “Premium”. Long term consumption could increase the risk of liver impairment, liver tumours and even the suppression of the immune system. (Choice Magazine, April 2014).
Which payment methods does Dogalicious accept for online shopping?
VISA card or MasterCard® AlipayHK, Alipay, WeChat Pay, American Express, FPS, PayMe, Octopus, Union Pay are accepted.
How does Dogalicious meal plan work?
Very simple, answer a few questions about your dog, breed, age and activity level and we will customise a plan for your dog. Each time we will deliver 14 packs of the customised portions. Totally stress free.
We will deliver the food to you on the same day around the same time every week. We will automatically charge your credit card account two days before each delivery, and if you use manual payments, we will send you a reminder to pay 2 days before your scheduled delivery. You don’t have to worry about forgetting to order!
What are the key ingredients and the benefits?
Each of the 5 recipes contain the ingredients to bring your dogs’ health to the optimum level. They are ideal for digestion, exceptional functionality resulting in strong bones, healthy coat and skin along with a satisfied tummy.
The beef and chicken recipes are packed full of protein rich meat, wholesome fibre and just the right amount of carbohydrates for slow release energy for a healthy adult dog. The fish recipe packs the same nutritional benefits but with slightly less fat which is helpful for shedding a little weight. The lamb and pork meals are great for dogs with sensitivity.
Some of the lesser known ingredients are essential for ensuring a well-rounded meal. Flaxseed oil provides healthy polyunsaturated fats essential for repair and growth coupled with omega 3 which helps develop a beautiful coat and balanced skin.
The addition of sardines to each recipe allows the added intake of calcium rich soft bones that are excellent for teeth whilst chewing and are then easily absorbed internally.
How do I transition my dog over safely to eat Dogalicious food?
Transition from your dog’s current food to Dogalicious should happen slowly. Ideally this should happen over 4 – 7 days depending on the sensitivity of your dog. Whilst you are changing to a very highly nutritious product, if your dog is only used to having dry biscuits then rich meats can mean a softer stool initially.
Each day you should replace ¼ of your dog’s current food with Dogalicious. If the transition is going smoothly then 4 days will be ideal for a complete change over. If you are noticing any stomach disturbance, then slow the process to substitute smaller amounts over a 7 day period.
Detailed instructions will be sent to you once you order.
How much do I need to feed?
You don’t need to worry about this. We have a proprietary algorithm to calculate the perfect portion for your dog, and package each meal individually accordingly. All you need to do is to take the food out of your fridge, cut it open and serve!
My dog is still hungry after each meal. Can I increase the portion size?
Since every dog is different, we recommend that you monitor your dog’s progress and we can adjust the portion for your dog.
Why is there rice and quinoa in the food, when there is a movement in animal nutrition against grains?
Brown Rice and Quinoa are the best way to get the nutrients dogs need without adding cheap artificial supplements like Manganese, Selenium and anti – oxidants. It’s a really great way to provide carbohydrates with a low glycaemic load. Dogs will only digest as much as they need, the rest is eliminated from the body. It’s like a self-regulating mechanism that allows for easy clearance. The inclusion of brown rice means they also get the husk and outer coating which aids in reduction of arterial plaque, aids teeth cleaning and lowers heart disease. Quinoa has the added benefit of being a quality protein source.
Why is the food in pieces rather than a mash or processed biscuit shapes?
You will notice that in Dogalicious Superfood, all ingredients are cut in chunks, rather than mashed. This is for a number of very important reasons:
Do I need to give my dog anything else to ensure complete nutrition?
The short answer is no. Dogalicious food is completely balanced and nutritionally sound, designed by Animal Nutritional Professionals. However, if your dog loves bones or other healthy foods, there is no harm in giving them supplementation as a treat.
What is the nutritional breakup of the food?
Dogalicious meets and exceeds the American AAFCO (The Association of American Feed Control Officials) nutrient profiles. The profile is the following:
Do I need to heat it up before I feed my dog?
There’s no need to heat up the food before feeding. If you prefer, you can cut open the packaging and heat it in the microwave for 10 seconds. Dogs don’t like their food too hot!
Are there any cancellation fees for customised plans?
No, there isn’t any cancellation fees. You can pause, or restart anytime by logging into your account.
Why can't I just cook at home?
Of course you can, but you may have difficulty providing your dog with all the nutrients required. In addition, finding all the ingredients and cooking can be very time consuming. Dogalicious Super food is formulated by Animal Nutritional Professionals, ensuring that your dogs gets a balanced diet.
Why Feed Dogalicious Fresh Dog Food?
How do I store the food?
We recommend that you store the food in the freezer once you receive them. Defrost the meals in the fridge one day before feeding.
Why do you have fish bones in the food? Is it safe to eat for my dog to eat?
The bones you see in our meals are soft sardine bones. They are a great source of natural calcium. The bones are soft to eat and easily digested, so you don’t have to worry.