Dogalicious Return & Replacement Policy

At Dogalicious, all our fresh meals are prepared in small batches and kept frozen to ensure the highest quality and food safety.
Because our products are perishable, we cannot accept returns or exchanges once an order has been delivered.

However, we always stand behind the quality of our products. If your order arrives with any issue, we will gladly offer a replacement.

✅ Replacement is offered when:
The item received is incorrect
Packaging is damaged or compromised on arrival
Food is spoiled, thawed, or unsafe due to courier handling
The order is missing items
There is any quality or fulfilment error caused by us or our delivery partners
Please notify us within 24 hours of receiving your order.

❌ Returns & refunds are NOT accepted for:
Fresh or frozen meals (due to food safety regulations)
Dislike of taste or preference changes
Orders stored incorrectly after delivery
Delays caused by weather, traffic, building access, or third-party limitations

📸 What we need for a replacement
Please contact us via WhatsApp with:
Your order number
A description of the issue
Clear photos of the item and packaging
We will arrange a replacement as quickly as possible.

📦 Delivery issues
If your delivery address is incorrect, unreachable, or unattended at the time of delivery, we cannot offer a refund or free replacement. Re-delivery fees may apply.

❤️ Our commitment
Your pet’s safety and nutrition always come first.
If something goes wrong, we will make it right — just contact our support team and we’ll take care of you.

Dogalicious Return & Replacement Policy

Dogalicious Return & Replacement Policy for Fresh Dog Food

Dogalicious Return & Replacement Policy in Hong Kong

Why Fresh Dog Food Cannot Be Returned Under the Dogalicious Return & Replacement Policy

When You Are Eligible for a Free Replacement Under the Dogalicious Return & Replacement Policy

Incorrect or Wrong Item Delivered Under the Dogalicious Return & Replacement Policy

Damaged or Compromised Packaging Covered by the Dogalicious Return & Replacement Policy

Spoiled or Unsafe Food Covered by the Dogalicious Return & Replacement Policy

Missing Items or Incomplete Orders Covered by the Dogalicious Return & Replacement Policy

Situations Not Eligible for Returns or Refunds Under the Dogalicious Return & Replacement Policy

Perishable Dog Food Restrictions in the Dogalicious Return & Replacement Policy

Taste Preference or Diet Change Not Covered by the Dogalicious Return & Replacement Policy

Improper Storage After Delivery Not Covered by the Dogalicious Return & Replacement Policy

Delivery Access Issues Not Covered by the Dogalicious Return & Replacement Policy

How to Request a Replacement Under the Dogalicious Return & Replacement Policy

Information Required for Processing Under the Dogalicious Return & Replacement Policy

Photo Requirements for the Dogalicious Return & Replacement Policy

Processing Time Under the Dogalicious Return & Replacement Policy

Delivery Issues and Redelivery Fees Under the Dogalicious Return & Replacement Policy

Dogalicious Commitment to Food Safety and Customer Satisfaction