Dogalicious is fully owned by Dogalicious Co. Ltd. Please read the Terms and Conditions carefully written below before you make any orders. If you disagree any of the clauses below, please DO NOT make order from the site.

Delivery:

S.F. Express as our logistic partner. They provide frozen delivery services to most areas of Hong Kong. We will communicate your selected delivery time period to S.F. Express. However, please note that this is not a guaranteed delivery time for your order. Some areas may take longer due to the frequency of delivery to that particular area, traffic, or other unforeseen circumstances. Dogalicious, however, will try its best to inform you in advance if any delivery will be delayed.
With your consent, we can also arrange to leave the deliveries with your doorman or at your doorstep. However, we do not take responsibility for any losses.

Cancellations & Refunds:

We do not provide refund to subscription plans if cancel half way through the week.  We also do not provide refunds to any renewal subscription fee charged. If you wish to cancel or stop your subscription, please do so at least 2 working days before your usual delivery date.

We do not provide refunds to any product sold and delivered.

Privacy Policy

How we collect, use and protect your personal data on dogalicious.com and in the Dogalicious app is set out in full in our Privacy Policy, which forms part of these Terms & Conditions.

Disclaimer

At Dogalicious, we take the utmost care to prepare the food. Dogalicious will not be liable for any loss (including but not limited to personal injury, death, damage to or loss of property, damage to your computer or loss of data stored on it, consequential loss or loss of profit or business opportunity) arising from your use of this website, and whether any such loss arises from Dogalicious breach of any contract or implied contract, negligence or other tort or wilful act.

If Dogaliocious fails to comply with these terms and conditions, we shall only be liable to you for, at most, the purchase price of the Products.

Law and Jurisdiction

Any purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Hong Kong law, without respect to its conflict of law provisions. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Hong Kong.